Frequently Asked Questions

Are your products authentic?

Yes. All items offered by Giavanni are sourced from trusted suppliers and verified distributors. We only provide authentic, high-quality fashion pieces from recognized international brands.

Why are some products limited in quantity?

Giavanni operates on a limited drop model. Many pieces are sourced in small quantities from exclusive collections. Once an item sells out, it may not be restocked.

Do you restock sold-out items?

Some items may return depending on supplier availability. However, many pieces are one-time drops, so we recommend securing your item while it is available.

How long does delivery take?

Orders are usually processed within 1–3 business days. Delivery typically takes 5–12 business days depending on your location.

Do you offer worldwide shipping?

Yes. Giavanni ships to many countries worldwide. Shipping times and costs are calculated at checkout based on your location.

How do I choose the correct size?

Each product page includes a sizing guide when available. If you are unsure about sizing, you can contact us and we will assist you in selecting the best fit.

Do you offer a deposit payment option?

Yes. Certain items can be secured with a partial deposit (30–50%), with the remaining balance paid before delivery.

Can I request a specific product?

Yes. Through the Giavanni Concierge Service, you can request specific brands, styles, or pieces and our team will attempt to source them for you.

How can I contact customer support?

Email: support@giavannistore.com
WhatsApp: +233 554649780 or +49 15126266128
We typically respond within 24 hours.

What payment methods do you accept?

We accept secure online payments through major credit cards and other payment methods available at checkout.